We take your privacy seriously. This policy explains what information we collect, how we use it, and what rights you have over your personal data when you use SIT Cabs services.
1. Who We Are
SIT Cabs is the cab and travel service operated by Shree Infinite Travels, a company registered in New Delhi, India. References to ‘SIT Cabs’, ‘we’, ‘us’, or ‘our’ in this policy refer to Shree Infinite Travels and its SIT Cabs service.
| SIT Cabs 1881, Ground Floor, Jagram Mandir Gali, South Extension 1, Kotla Mubarakpur, 110049 Phone: +91 92052 04333 Email : sitcabsofficial@gmail.com |
2. What Information We Collect
2.1 Information You Provide to Us
- Full name — when you make a booking or submit a contact form
- Phone number — for booking confirmation, driver coordination, and support
- Email address — for booking confirmations, invoices, and communication
- Pickup and drop locations — required to complete your cab booking
- Travel date and time — to schedule your cab
- Payment information — processed securely through third-party payment gateways (we do not store card details)
- GST number and business details — for corporate clients requiring tax invoices
- Feedback and complaints — when you contact us with a review or issue
2.2 Information We Collect Automatically
- Device and browser information — such as browser type, operating system, and screen size
- IP address — for security and analytics purposes
- Pages visited and time spent — to understand how users interact with our website
- Referral source — how you found our website (e.g. Google search, direct link)
We use standard analytics tools for this. We do not track you across other websites.
2.3 Information From Third Parties
If you contact us via WhatsApp, the information in that conversation may be stored as part of our customer service records. We do not purchase or receive personal data from data brokers or marketing companies.
3. How We Use Your Information
We use the information we collect for the following purposes:
| Purpose | Legal Basis |
| To confirm and complete your cab booking | Performance of contract |
| To assign and coordinate your driver | Performance of contract |
| To send booking confirmations and invoices | Performance of contract |
| To respond to your enquiries and complaints | Legitimate interest |
| To improve our website and services | Legitimate interest |
| To send service-related updates (e.g. driver details, delay alerts) | Performance of contract |
| To process corporate accounts and billing | Performance of contract |
| To comply with legal and tax obligations | Legal obligation |
| To send promotional offers (only with your consent) | Consent |
We do not use your personal information for automated decision-making or profiling.
4. Who We Share Your Information With
We do not sell your personal information. We only share your data in the following limited situations:
4.1 With Our Drivers
Your name and phone number are shared with your assigned driver so they can contact you for pickup coordination. Drivers are not permitted to use your information for any other purpose.
4.2 With Service Providers
We work with third-party providers who help us operate our business, including:
- Payment gateway providers (for processing transactions)
- SMS and notification services (for booking alerts)
- Website analytics tools (for improving our website)
- Cloud storage and email services (for storing and sending data)
All third-party providers are contractually required to protect your data and use it only for the purposes we specify.
4.3 For Legal Compliance
We may disclose your information if required to do so by law, court order, or a request from a government authority. We will notify you of such requests where legally permitted to do so.
4.4 Business Transfers
If Shree Infinite Travels merges with or is acquired by another entity, your data may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.
We do not share your information with advertisers or marketing agencies.
5. Cookies and Tracking
Our website uses cookies — small text files stored on your device — to improve your browsing experience.
Types of cookies we use:
Essential Cookies — Required for the website to function correctly. These cannot be disabled.
Analytics Cookies — Help us understand how visitors use our website. All data collected is anonymous and aggregated.
Preference Cookies — Remember your settings, such as your preferred trip type on the booking form.
You can control cookie settings through your browser preferences. Disabling certain cookies may affect how the website functions. We do not use advertising or tracking cookies to follow you across other websites.
6. How Long We Keep Your Data
| Data Type | Retention Period |
| Booking records | 7 years (for GST and tax compliance) |
| Customer contact details | 3 years from last interaction |
| Payment records | 7 years (as required by law) |
| Website analytics data | 26 months (anonymised) |
| Complaint and feedback records | 2 years |
After the retention period, your data is securely deleted or anonymised.
7. Your Rights
Under applicable Indian data protection laws, you have the following rights regarding your personal information:
- Right to access — You can request a copy of the personal data we hold about you.
- Right to correction — You can ask us to correct inaccurate or incomplete information.
- Right to deletion — You can request that we delete your personal data, subject to legal retention requirements.
- Right to withdraw consent — If we are processing your data based on consent (e.g. promotional messages), you can withdraw it at any time.
- Right to object — You can object to processing carried out on the basis of legitimate interest.
| To exercise any of these rights, email us at: bookings@sitcabs.com Subject line: ‘Data Request’ We will respond within 30 days. |
8. Data Security
We take the security of your personal data seriously. We use industry-standard security measures including:
- Encrypted data transmission (HTTPS/SSL)
- Restricted access to personal data within our team
- Secure third-party payment processing (we never store card details)
- Regular review of data access permissions
No method of transmission over the internet is completely secure. While we do our best to protect your data, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you as required by law.
9. Children’s Privacy
Our services are not directed at children under the age of 18. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
10. Third-Party Links
Our website may contain links to third-party websites, such as Google Maps or payment processors. This privacy policy applies only to SIT Cabs. We encourage you to read the privacy policies of any third-party sites you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we will update the ‘Last Updated’ date at the top of this page. We encourage you to review this policy periodically.
Continued use of our website or services after changes are posted means you accept the updated policy.12. Contact Us About This Policy